FAQ 常見問題

How long will it take to get my order?

All orders on luxenatur.com are processed as quickly as possible, often within 48 hours. Orders placed during weekends and holidays are processed on the next business day. Once an order is processed and shipped, you will receive an email with a delivery tracking number. Our orders ship from the Hong Kong SAR and typically take 2-7 business days to be delivered once they have been processed and shipped out. Please note, the number of transit days is not guaranteed. 

 

我的訂單需要多長時間處理?

luxenatur.com.上的所有訂單都會盡快處理,通常會在48小時內完成。週末和假日期間的訂單將在下一個工作日處理。訂單處理和發貨後,您將收到一封含有訂單追踪號碼的電子郵件。我們的訂單從香港特別行政區發貨,通常需要2-7個工作日才能送到。請注意,發貨過境天數是不能保證的。

 

Returns

All sales are final. If your product was damaged during delivery or is found to be defective, you may send it back, with receipt, within 10 days for exchange. Shipping & handling charges are not refundable. Please contact customer service before returning any item.

 

您的退貨政策是什麼?

所有貨品一經售出均不設退換。如果您的產品在交付過程中損壞或發現有缺陷,您可以在10天內將其寄回,並在收到後進行更換。運費和手續費不予退還。請在退還任何物品前先聯絡客服。

 

Can I order products outside of the Hong Kong SAR and Macau SAR?

This website accept orders from China as well. For more shipping details, please contact us info@luxenatur.com or whatsapp 852-9153 8033.

 

我可以在香港特別行政區及澳門特別行政區境外訂購產品嗎?

本網站也接受來自中國的訂單。有關更多運輸詳情,請與我們聯繫 info@luxenatur.com or whatsapp 852-9153 8033