FAQ 常見問題

How long will it take to get my order?

All orders on luxenatur.com are processed as quickly as possible, often within 48 hours. Orders placed during weekends and holidays are processed on the next business day. Once an order is processed and shipped, you will receive an email with a delivery tracking number. Our orders ship from the Hong Kong SAR and typically take 2-7 business days to be delivered once they have been processed and shipped out. Please note, the number of transit days is not guaranteed. 






All sales are final. If your product was damaged during delivery or is found to be defective, you may send it back, with receipt, within 10 days for exchange. Shipping & handling charges are not refundable. Please contact customer service before returning any item.





Can I order products outside of the Hong Kong SAR and Macau SAR?

This website accept orders from China as well. For more shipping details, please contact us info@luxenatur.com or whatsapp 852-9153 8033.



本網站也接受來自中國的訂單。有關更多運輸詳情,請與我們聯繫 info@luxenatur.com or whatsapp 852-9153 8033